Features and Benefits

Communication & Support System

The StudyPlace Communication & Support system provides tools that ensure more effective communication with students, families, teachers, and staff while also offering better troubleshooting resolution and helpful family support options.

The Feature/Benefit table below demonstrates how we do it.

Watch our How-To Videos to see how the system works!

Check out our Quick Start Guide for new schools.

Consult our library of Knowledge Base articles for answers to technical questions.

Learning Management System | Online Teaching System | Enrollment System

Communication & Support System
Feature	Benefit	Images
Support Tickets	Ensures quality customer service by providing admin with a way to monitor and manage support requests from teachers, families, and students as they report technical issues within online classrooms, classroom pages, or other StudyPlace operations. The automated ticketing system assists the school's support team with capturing technical information about the user's operating system and helps provide timely responses.
Group Emails	Helpful tool that allows admin to create groups of individuals and then send emails using their own email application or send directly from StudyPlace.
Messages	Ensures more effective communication with students and families using an integrated message board visible upon login. Allows teachers and administrators to direct their messages to specific families, all families, students enrolled in specific courses, or all students without having to manage email lists.
Automated Emails How-To Video: Email Templates	Saves time and effort for administrative personnel who no longer have to confirm each online family transaction, send out invoices, or notify families of seat status changes, account changes, or course approvals. All these communications are handled by the system with email templates that are triggered to send automatically when certain actions are performed in the system. Click here for details.
Help Configuration	Provides helpful support to families by giving administration a way to program help balloons to appear and walk the family through the enrollment process.
Interactive Voice Response How-To Video: Interactive Voice Response (IVR)	Satisfies your families by providing a phone option to reach you with questions or support issues while also saving administration from having to answer the phone. Callers listen to phone prompts that direct them to the answers of frequently asked questions or allow them to leave a message. Messages are emailed or sent via SMS text to appropriate contacts.